STORE POLICIES

RETURNS + EXCHANGES

Here at Pointer Tactical, we do accept returns + exchanges.

You must email within 7 days of the delivery date. This will be confirmed by the tracking information associated with your order.

Please always take the time to double check your order as it comes in, as we are human and sometimes make mistakes.

We ask that ANY items being returned to us for any reason have active tracking within 10 days of when the return label was sent. If the item(s) are not showing movement by that time, the return process will be voided & the item(s) will no longer be eligible for return/exchange/shop credit/etc.

The following conditions must be met for returns + exchanges:

  • Customized orders are also final sale, and unable to be returned, refunded or exchanged.
  • Item(s) must be in original condition as delivered; unworn, unwashed, etc. Items not in this condition will not be acceptable for return.
  • Damaged and defective product must be reported within 7 days of receipt to be eligible for replacement. Please send an email to info@pointertactical.com with your order number and detailed photos of the defect and we are happy to help. We do not replace items that have been washed or worn.
  • Only full price merchandise may be returned; no sale/discounted, special offer or clearance items will be able to be returned - all of these items are final sale. 
  • We only accept returns on orders from our website, or if an invoice was sent by one of our team members.
  • Shipping cost are non-refundable. If you return an order for a refund/shop credit, you will receive a refund, less the cost to ship your order.
  • Please contact customer service (info@pointertactical.com) for returns or  Include the following information:
    • Order Number
    • Reason for Return

DAMAGED OR INCORRECT ITEM RECEIVED

If the item you received is not the correct item you ordered or is damaged, please email customer service (info@pointertactical.com) within 7 days of delivery. 

Include the following in your email:

  • Order Number
  • Photo of what you received, along with your packing slip
  • Issue at hand; damaged/incorrect item(s)

Should you wish to return the incorrect item, we cannot ship the replacement until the return label tracking is active. We will get your replacement out when the tracking begins to update! We ask that ANY items being returned to us for any reason have active tracking within 10 days of when the return label was sent. If the item(s) are not showing movement by that time, the return process will be voided & the item(s) will no longer be eligible for return/exchange/shop credit/etc.

LOST OR STOLEN PACKAGES

Pointer Tactical are not responsible for lost or stolen packages or any shipping issues once the package in question leaves our warehouse. Once it has left our warehouse, it is then the responsibility of USPS, UPS or FedEx. Please keep a close eye on the tracking information provided to know when you should expect your order.

The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, contact the carrier or our customer service, info@pointertactical.com, for assistance in filing a claim if needed.

PACKAGE RETURNED TO SENDER

If your package is returned to us, we will contact you via the email provided at the time of order to discuss how you would like to proceed. We are more than happy to reship the package for you, but we do ask that you pay a $5 reshipment fee. If there is no response after 7 days, we will refund you for your order, less $5 to cover shipping charges.

REFUNDS

Refunds can take up to 15 business days to be posted to your original payment method. This time frame may vary based on your particular payment method. This will be determined by your payment method - not us.